Program Management · Implementation · Operations · Enablement
I find operational friction, build the system, align the people, and measurably improve execution.
Houston, Texas · Open to remote opportunities
Selected impact
Across education, entrepreneurship, and customer operations, I build the structure that helps people move from intention to reliable execution.
Improvement in a key program outcome
Revenue growth while moving the business from deficit to approximately 60% profit
Customer onboarding reduced through workflow automation
Customers served, with 250 recurring customers at peak
Work with Sarah
Consulting is available selectively; the primary focus is joining a team where strong execution matters.
For employers
Explore experience leading programs, improving operations, implementing systems, coordinating complex work, and helping people adopt new ways of working.
View my workFor business owners
Get help replacing owner-dependent, manual operations with clear workflows, documentation, practical automation, and performance tracking.
Explore consultingHow I work
I bring operational judgment, calm leadership, and practical systems thinking to work that crosses teams, tools, and priorities.
Program and project execution · Implementation planning · Onboarding · Stakeholder coordination
Workflow design · SOP development · Operating rhythms · Data-informed decisions
Training and facilitation · Change management · Documentation · Sustained adoption
Featured case studies
Results matter. So do the decisions, constraints, and tradeoffs that produced them.
Implementation & customer operations
A growing service operation depended on slow, manual handoffs across intake, scheduling, and customer communication.
Result
A connected website workflow reduced onboarding from roughly two days to 2–5 minutes while supporting a larger recurring-customer base.
Growth was creating more administrative work at exactly the point when the operation needed speed and consistency.
I mapped every handoff, removed duplicate decisions, standardized intake, and connected customer communication to the operating workflow.
Standardization required more upfront design work, but it reduced downstream delay and preventable questions.
Add funnel analytics and exception reporting so the team can see where customers pause or require manual support.
Program management & analytics
Performance information existed, but it did not consistently translate into prioritized interventions, team ownership, or stakeholder clarity.
Result
A repeatable tracking, planning, and coaching cadence helped move readiness-assessment outcomes from 13% to 92%.
Data without an operating rhythm documents a problem; it does not change the result.
I connected measures to intervention planning, established review points, clarified ownership, and used coaching to support consistent follow-through.
The system needed enough structure to create accountability without becoming a reporting burden for the team.
Automate trend visualization and leading indicators so risks surface earlier and coaching can become more proactive.
Strategy & operations
Revenue growth was not enough; the business needed repeatable delivery, stronger vendor economics, and clear controls for quality and customer communication.
Result
Annual revenue grew from $35K to $105K, while operating margin moved from deficit to approximately 60% profit.
A service business can grow itself into instability when revenue, capacity, and delivery standards are not managed together.
I standardized scheduling and delivery, renegotiated vendors, shifted procurement strategy, reduced waste, and made customer expectations explicit.
Efficiency could not come at the expense of customer trust, so changes were evaluated against both margin and service consistency.
Build a capacity model and customer-health dashboard to forecast staffing, retention, and profitability by service segment.
Experience
2022–2026
Bezos Academy
Led daily program operations, coordinated three classroom assistants and 50+ stakeholders, and used visible performance systems to improve a key readiness outcome by 79 points.
2020–2023
Brothers In Lawn
Built a subscription service operation serving 800+ unique clients, grew annual revenue from $35K to $105K, and automated customer onboarding from roughly two days to minutes.
2012–2022
The Fay School · Concord College · St. Paul’s Preschool
Designed learning programs, led educators, supported technology adoption, and created consistent operating routines across cross-cultural and standards-driven environments.
Credentials
Google · Completed
HackerRank · Completed
In progress
Microsoft · In progress